• Free Shipping All Orders Over $75

Refund and Return Policy

If you have an issue with your order, please reach out to our Customer Support team via email address support@camelliaprint.com to start a request. For additional info on our return, refund policies see below!

Return

  • Our policy lasts from 3-5 days. If the time frame has gone by since your purchase shipped, unfortunately we can’t offer you a refund or exchange.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 
  • In case of requests for order refund/ return/ reship, we reserve the right to accept or reject requests if it doesn't have proper reason. Please notice, no refunds will be paid if the mistakes do not belong to us. In other words, we will not take action for any items that not in its original condition, is damaged or missing parts for reasons not due to our error.

    Please do not send your purchase back to the manufacturer. 

    Items returned to sender

    Parcels tagged as incorrect/ incomplete address will not be delivered and will  be returned to the warehouse. Therefore, please double-check your contact information carefully when you fill out on our system.

    • All parcels with incorrect address will automatically return to the sender after it has reached the destination country's local post office.
    • In some cases, the local post or courier will keep the parcel within 30 days, therefore, we highly advise you to contact the local couriers for necessary corrections in your address.

    If you figure out you put the wrong/ incomplete address and it directly caused the delivery failed, kindly mail to us as well as let us know what happened. In case you would like us to replace your parcel, please give us the correct shipping address, you also must be charged with the re-shipping cost. Please note, we will not take responsibility or process a free reshipment/ full refund on your returned order. The re-shipping cost will depend on the total amount spent on your package without the original shipping cost:

    • If you spent under $75: pay $10
    • If you spent from $75 or more: pay $20

     Refunds (if applicable)

    For any defective products, send us an e-mail at support@camelliaprint.com for better advice. If your item meets one of the following conditions, please contact us as soon as you receive the item. We will reship your order at no cost. There is no need to return the wrong or defective item.

    - Design error: wrong design compared to information provided by customers on our site.

    - Bad quality: blurry image/print.

    - Exceeded shipping time: If you do not receive the order within the timeframe.

    - Damage during shipment.

    What should you do?

    Contact us within 20 days since you get your items and provide us necessary information:

    Your order/invoice ID
    In case you get a wrong item/ damaged item please send us a picture of the item you received via email support@camelliaprint.com
    Please Note

    We do not process a refund/reprint in the following cases:

    your order did not arrive due to factors within your control (i.e. providing the wrong shipping address, not being at home to receive the delivery, not picking up the packages as requested); and
    your order did not arrive due to exceptional circumstances outside the control of Our Store (i.e. not being cleared by your country's customs, being delayed by a natural disaster, showing "delivered" in the tracking system, having been shipped into your mailbox but gotten lost).
    If 20 days have gone by since you get your items

    Re-ship

    Below cases will be considered for re-ship:

    • Missing or Incorrect Item: If you were missing an item, received the wrong item or wrong size, no worries!  We will double-check on our system, and re-ship for you if the errors belong to us.
    • Invalid Address: If your address has been determined to be invalid, we will need you to verify your address. If you sent us the correct information within the time frame but unfortunately we missed your information, we will re-send for you. Please double-check "Cancellation & Exchange" to see more about the valid time to correct the address.
    • Dead Letter: If the tracking number shows “Dead Letter” ! Please let us know, we will contact with the unit shipping, and find some sulutions to this problem. In case, there is no way of handling the issue, we will process reship for you. No worries!

    Please note that all above prices are in USD.

    Please Note

    • We do not process a refund/reprint in the following cases:

      • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address, not being at home to receive the delivery, not picking up the packages as requested)
      • Your order did not arrive due to exceptional circumstances outside the control of Our Store (i.e. not being cleared by your country's customs, being delayed by a natural disaster, showing "delivered" in the tracking system, having been shipped into your mailbox but gotten lost).
      • If 5 days have gone by since you get your items
      Exchanges (if applicable)
        • We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email with proof attached at contact support@camelliaprint.com
        • We do not offer exchanges/returns for size unless it is our fault for sending the wrong-size items. For other reasons like sewing or printing problems, we will take care of them all for you. Please contact us first and we will guide you through the steps. Please do not send your purchase back to us unless we authorize you to do so.

        Depending on where you live, the time it may take for your exchanged product to reach you.